We guarantee our product for a one month period from the day it ships. Please be aware that natural materials will change over time. We do not cover damage from abuse, exposure to moisture, extreme temperatures, and impacts (such as dropping your phone). Warranty is only valid with the original purchaser with a valid order and matching email address.
Our Guarantee only covers a manufacturer defect, and does not cover any damage resulting from user error.
Our products should not be exposed to heat or excessive sunlight for any extended period of time as this can cause damage and weaken the product / wood.We will not accept back defective units due to the above exposure and subsequent damage.
The covers are made of real wood with durable TPU rubber. The cases are as durable as they are looked after. Your case MAY NOT SURVIVE AN IMPACT FROM DROPPING YOUR DEVICE and thus we do not cover drops in our warranty. The cover is there to protect your phone but mostly as an accessory. While we believe our products to be as durable as possible for natural materials, if you are prone to dropping your smartphones/tablets we urge you to purchase a bulky rubber type phone case.
If your phone cover does break due to a drop, we will happily offer you a 30% discount off the purchase of a new Phat Panda Phone Case. On condition the dropped cased is sent back to us. Proof of original purchase must be provided.
Due to variations in monitor/screen settings and the wide variation in natural material, images on the website will not match the actual products shipped. The beauty of natural materials is that the are unique. Color/grain dissatisfaction will not be a valid reason for a return.
All exchanges will be made only with the identical product ordered. Offers for replacements or discounted replacements are only valid when the exact product is still in production and not discontinued or out-of-stock. At any time, we reserve the right to place products out-of-stock or to discontinue them indefinitely. Exhanges, Replacements, or Refunds will not be given on custom Phone Cases.
Process of an exchange, replacement or refund: If you wish to exchange your product, it will need to be returned to us at your cost, we will then send you a new Phat-Panda Phone Case. Courier charges will be at your cost. If the reason for the exchange is due to us, we will cover the courier charges. A replacement product will only be given once the Phat-Panda case is returned to us, and we have assessed the product to ensure there is a manufacturer defect.
We are not responsible for damage of any type to hardware or devices not made by us, such as smartphones or tablets used with our products. Our warranty excludes, without limitation, any scratching or surface damage to any product not by us. Additionally, we are not responsible for any costs of replacing personal property or costs of recovering or reproducing any program or data stored in a device used with or carried in one of our products.