Additional non-returnable items:
On Sale Items
Late or missing refunds (if applicable):
Sale items (if applicable):
Our products are only guaranteed for manufacturer defects. Because most of our products are made from wood or bamboo, if they get dropped, they could break. Please take care of your Phat Panda products. Please ensure you inspect your products when you receive them.
Watches: have a warranty of 6 months on the mechanism only. If there is any damage on the watch that is due to abuse, or an accident, the warranty will not cover this. i.e cracked face, broken straps etc.
The covers are made of real wood with durable TPU rubber. The cases are as durable as they are looked after. Your case MAY NOT SURVIVE AN IMPACT FROM DROPPING YOUR DEVICE and thus we do not cover drops in our warranty. The cover is there to protect your phone but mostly as an accessory. While we believe our products to be as durable as possible for natural materials, if you are prone to dropping your smartphones/tablets we urge you to purchase a bulky rubber type phone case.
Due to variations in monitor/screen settings and the wide variation in natural material, images on the website will not match the actual products shipped. The beauty of natural materials is that the are unique. Color/grain dissatisfaction will not be a valid reason for a return.
All exchanges will be made only with the identical product ordered. Offers for replacements or discounted replacements are only valid when the exact product is still in production and not discontinued or out-of-stock. At any time, we reserve the right to place products out-of-stock or to discontinue them indefinitely. Exhanges, Replacements, or Refunds will not be given on any customised products, unless there is a manufacturer defect. The customised engraving cannot be refunded. We will send a replacement unit for a defective unit once the unit is returned to 12 Njala Street, Randpark Ridge, Randburg, Johannesburg, at the cost of the purchaser. We will send a new unit to the purchaser at our cost.
Refunds, Replacements and Exchanges, will only be processed once we have received the product back. If we find the product is defective upon assessment, we will send a replacement to the purchaser at our cost.
A manufacturer defect will usually show immediately, so please ensure that you inspect your product when you receive it. Our products are made from natural materials, and therefore are not always as durable as plastic etc. If you drop one of our products, they may break. Exchanges/Replacements/Refunds will not be processed in cases such as this.
Process of an exchange, replacement or refund: If you wish to exchange your product, it will need to be returned to us at your cost, we will either assess the product if there is a defect and exchange the product. Courier charges will be at your cost. If the reason for the exchange is due to us, we will cover the courier charges of sending the product back to you, otherwise the purchaser will be responsible for all shipping costs. A replacement product will only be given once the Phat-Panda product is returned to us, and we have assessed the product to ensure there is a manufacturer defect.
We are not responsible for damage of any type to hardware or devices not made by us, such as smartphones or tablets used with our products. Our warranty excludes, without limitation, any scratching or surface damage to any product not by us. Additionally, we are not responsible for any costs of replacing personal property or costs of recovering or reproducing any program or data stored in a device used with or carried in one of our products.